Returns Policy

Returns & Exchange Policy
We hope that you are delighted with your purchases from Farm Relief. However, if you would like to return any we are happy to provide a credit note or exchange assuming that the goods are still in their original packaging and in fully re-saleable condition. To receive a credit note or an exchange you must return the goods to us within 7 days of delivery. Goods must be returned with your packing slip to this address :
Donegal Farm Relief Services Ltd., Oakfield Demesne, Raphoe, Lifford PO., Co. Donegal.

All goods returned must be in a perfect and saleable condition with original product packing and instructions where appropriate. If the goods do not reach us in perfect and saleable condition, and in their original packing, then your right to a full credit or exchange will be affected. If returning goods by post, the parcel and its contents are your responsibility until they are received at our address. This does not affect your statutory right. We recommend using a registered postal service and retaining the proof of postage as we may require signed proof of delivery. Farm Relief is not responsible for returned goods being lost or damaged in transit back to us. If you wish to return goods to our store in person, you will need to have a copy of the delivery docket that accompanied the delivery. Without a copy of your delivery docket, we are unfortunately unable to accept any returns in the store.

If you wish to exchange an item please return the item as detailed above and re-order your chosen replacement as normal.

Cancellation Policy
Customers may cancel an order at any stage of the process, however once you receive an email detailing that your order has been dispatched, your order will be deemed to have been accepted by us and your option to cancel an order will no longer be available.

Privacy and Security Policy
Farm Relief understands that your personal information is private and will treat it with the highest standard of security and confidentiality. By visiting our website you are accepting the terms of this privacy policy. As part of the operations of our website we will retain both your personal or non-personal billing address and shipping address and product selection. Credit card information is not collected by us, is is passed to our payments service provider Realex.

Any personal information submitted to us by you is secured by SSL Security.

Non –personal information – We gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. This Non-Personal Data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses where they have been clipped, browser types and other anonymous statistical data involving the use of our website. We will use this anonymous information in assisting us develop our website to be more user friendly.

We will not supply your personal information to any third party unless it is to fulfil your order. We understand that the information you give us is so your purchases can take place and will treat your information securely, and use only to assist with your order.

We may use your personal information for the following reasons.

Order Fulfilment
If you subscribe to our newsletter
If there is any enquires on your order or if there is a problem with fulfilling your order.
To facilitate ease of use at Farm Relief website by you so you do not have to input all your details again when you re-visit our website.